1. Subscription Cancellation
You can cancel your subscription at any time via the Customer Portal available in your account (/profile or /account/billing) or by contacting our support. Upon cancellation, your subscription will remain active until the end of your currently paid billing period, with no future renewals or additional charges.
2. 14-Day Money-Back Guarantee
We offer a full 14-day money-back guarantee for all new subscriptions. If you are not satisfied with the service for any reason within the first 14 days of your initial purchase, request a refund by emailing [email protected] or via Paddle support, our authorized Merchant of Record. A full refund will be processed back to your original payment method. The free trial period does not consume this guarantee: the 14 days count from the purchase of the paid subscription.
3. Renewals
For recurring renewals (monthly or annual), you can turn off automatic renewal at any time prior to the renewal billing date. Renewal payments after the initial 14-day period are non-refundable, except in cases of billing error or verified technical failure of the service.
4. Payment Processing
Our order process is conducted by our online reseller and Merchant of Record, Paddle.com, who also handles order-related inquiries and refund processing in accordance with international consumer standards.
5. Contact
For any questions or requests regarding cancellations and refunds, contact us at [email protected].